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FAQ

Find answers to frequently asked questions

Our FAQ is currently available in French only. If you can't find your answer, please contact us.

Customer Service

Question about Customer Service

I approved a mockup too quickly, can I still modify it?
Once the mock-up is approved, we proceed directly to printing. It is therefore important to carefully verify all details before approval.
The package arrived damaged or bent, what should I do?
Gently heat the decal with a hair dryer to restore its shape. If the damage persists, contact our customer service through your account under the "Customer Service" tab. Please include photos with your request.
<p>If my graphics kit is missing parts, what should I do?</p>
Send us photos through your customer account under the Support tab by selecting your order number.

Product Information

Questions about our products

Does your product cover the entire bodywork?
No, this is a decal kit, consisting of stickers to be applied by yourself, and not a full wrap. Minor gaps at the edges are normal.
Do you offer installation tools?
Yes, they are available as options on our website, in the Accessories section. We have a felt liner to facilitate installation and especially the essential K7 product to degrease the bodywork.
Do you have the template for my vehicle?
All available templates are listed in the model sections on the product pages. We may not yet have an online product for this specific model, but we might have the template. You can choose a design for another vehicle and select yours in the options, or use our 100% custom module.
Do you install the decal kits?
The kit installation is easily done by following the application instructions on the back of the packaging or in our dedicated tutorial videos. However, installation is also available (for a fee of €100) for motocross bikes only if purchasing a plastic kit at the same time. Select this option when placing your order. For other vehicles, you must drop them off at our location.
Can I get a mock-up before paying?
We require payment before starting the graphic work, as each order involves custom design time. You will receive a proof that you can modify until it meets your complete satisfaction.
What should I do if I don't like any of the designs?
You can create your own custom design using our 100% personalized module. Our graphic designers will assist you in creating something that perfectly matches your style.
Is it possible to create a custom graphics kit based on an inspiration or another model?
Yes, we can create a design inspired by another. The final design will be unique to you. To do this, use the 100% custom module and include your ideas or inspiration photos.
What is included in a Kutvek graphics kit?
A Kutvek graphics kit consists of a printed adhesive vinyl paired with a protective laminate. The total thickness reaches approximately 400 microns, including 300 microns of laminate, ensuring a thick and durable product specifically designed for the demands of motocross, enduro, ATV, and side-by-side riding.
What is the thickness of a Kutvek graphics kit?
A Kutvek graphics kit is approximately 400 microns thick in total, including a 300-micron protective laminate. This thickness helps protect the print and provides good resistance to abrasion and the conditions encountered during off-road use.
What type of adhesive is used on Kutvek graphic kits?
Kutvek decal kits use a specific "easy-apply" adhesive, developed in collaboration with specialized industrial partners. This adhesive features micro-channels that allow air to escape during application, making the decal kit easier to install while significantly reducing air bubble formation. Once the kit is fully applied, carefully heating the entire decal activates and optimizes the adhesive bond. This process enhances the adhesive strength, making it suitable for the demands of motorcycle, ATV, and other off-road vehicle plastics.
Why is the adhesive in a motorcycle graphics kit important?
The quality of the adhesive is crucial to ensure the proper adhesion of a graphics kit on motorcycle or quad plastics. The surfaces, shapes, vibrations, temperature variations, and usage conditions impose specific demands. This is why Kutvek uses an adhesive specifically developed for its products.
How to avoid air bubbles when installing a graphics kit?
Kutvek graphic kits are designed with micro-air channel adhesive technology. During application, these micro-channels allow trapped air under the adhesive to escape more easily, significantly reducing the risk of bubbles and making repositioning easier during installation. Once the entire graphic kit is properly positioned and smoothed out, it's important to carefully heat the entire surface, especially the edges and high-stress areas. This step allows the Kutvek adhesive to develop its strong bonding power and helps ensure long-lasting durability of the kit.
Why should you heat a Kutvek graphics kit after installation?
The final heating is a crucial step when installing a Kutvek graphics kit. After positioning and applying all the elements, carefully heating the kit allows the specialized Kutvek adhesive to develop its full, permanent bonding strength. Pay particular attention to edges, curves, recessed areas, and high-stress zones. Properly completing the installation with this heating step ensures strong, long-lasting adhesion.
Are Kutvek graphics kits suitable for motocross and enduro?
Yes. Kutvek graphics kits are designed to meet the demands of motocross and enduro, where plastics and decals are subjected to heavy stress. Their 400-micron thickness, 300-micron lamination, and specialized adhesive contribute to their durability in these riding conditions.
Do Kutvek graphics kits resist water, mud, and washing?
Yes. Kutvek graphics kits are designed for use in demanding conditions, including exposure to water, mud, and regular vehicle washing. Proper installation and following maintenance recommendations remain essential to preserve the appearance and adhesion of the kit long-term.
What finishes are available for a Kutvek graphics kit?
Kutvek offers various finishes and effects to customize the look of a graphics kit, including classic finishes as well as special effects like matte, holographic, or fluorescent, depending on the products and options available.
Can I order a fluorescent or holographic graphics kit?
Yes. Kutvek offers special films and effects on select products, including fluorescent or holographic elements. These options allow you to create a custom graphics kit with a unique visual appearance compared to traditional printing. Available options are displayed during the product configuration process.
Are Kutvek graphic kits made in France?
Yes. Kutvek graphics kits are designed and manufactured in Kutvek workshops in France. Graphic creation, printing, lamination, and cutting are all part of the Kutvek production process.
Does a Kutvek graphics kit protect the bike's plastics?
Yes, the thickness of a Kutvek graphics kit provides additional protection to the plastic surfaces against certain friction and marks related to use. However, the graphics kit remains a decorative and customization product and does not replace mechanical protection against impacts.
What is the difference between a standard graphics kit and a custom Kutvek graphics kit?
A standard Kutvek graphics kit uses a design from the catalogue, while a custom graphics kit allows you to modify various elements based on available options: colours, rider name, race number, logos, and other graphic elements.
Is a Kutvek graphics kit pre-cut and ready to install?
Yes. The various elements of a Kutvek graphics kit are printed, laminated, and then cut according to the template of the selected vehicle. The kit is delivered ready to be applied to the corresponding plastics. Proper surface preparation and degreasing are essential before installation.

Using the Website

How the website works

How does the 100% custom module work?
You fill out the form with all your ideas, attach images if you have any, and a designer will send you a first draft within 7 to 10 business days. You can request modifications until you are satisfied.
Can I customize a motorcycle graphics kit online directly on Kutvek?
Yes. Kutvek allows you to customize many decal kits for motorcycles, motocross, enduro, ATVs, UTVs, and other vehicles online. Depending on the selected product, you can choose different customization options directly when placing your order.
Can I add my name, number, and logos to a Kutvek graphics kit?
Yes. On customizable Kutvek graphics kits, you can notably add your name, race number and various logos depending on the available options. This information is forwarded to the Kutvek team to produce your custom graphics kit.
How to send my logos to customize my graphics kit?
When logo addition is available, you can submit the necessary files during the customization of your graphics kit on the Kutvek website. To ensure the best possible print quality, use high-quality and sufficiently defined logos. If a file is not usable, the Kutvek team may contact you.
Do I need to create a customer account to place an order on Kutvek?
Creating a Kutvek customer account allows you to centralize information related to your purchases. From your customer area, you can view your orders, check their status, and track your packages after shipment. We recommend logging into your account before placing an order.
How to track my order and package on Kutvek?
You can track your order directly from your Kutvek customer account. Once your package is shipped, the shipping and tracking details are available in your account. A tracking information email may also be sent to you upon shipment.
How to retrieve a past Kutvek order?
Your previous orders are available in your Kutvek customer account history. This allows you to easily retrieve information about a graphics kit or product you've already ordered.
What should I do if I made a mistake in my bike model or customization?
If you notice an error after placing your Kutvek order, contact customer service as soon as possible with your order number. If production of the custom product has not yet started, the team will check if a modification is still possible. For a made-to-order product, it is important to reach out to us immediately.
What should I do if I can't find my bike model on Kutvek?
If your vehicle is not listed on the Kutvek website, do not randomly select a similar model. Contact customer service by providing the exact make, model, engine displacement, and year of your vehicle. The Kutvek team will verify if the corresponding template is available or if a solution can be offered to you.
Why is the exact year of my motorcycle important when ordering a graphics kit?
The year of your motorcycle is important because plastics and fairings can change from one model year to another, even when the model name remains the same. Since Kutvek graphics kits are designed using templates that match the vehicle's exact shapes, selecting the correct year ensures a perfectly fitted kit.
How to reset my Kutvek account password?
If you forgot your Kutvek password, use the "Forgot Password" feature available on the login page. Enter the email address associated with your account and follow the instructions received by email. Remember to check your spam folder if you don't receive the message.
Can I use the Kutvek website from my phone or tablet?
Yes. The Kutvek website is accessible from a smartphone, tablet, or computer. You can search for your vehicle, browse products, customize your graphics kit, place an order, and access your customer account from any device compatible with the site.
How can I make sure I've correctly configured my graphics kit before placing my order?
Before finalizing a custom Kutvek graphics kit, carefully verify the selected vehicle as well as all customization details: model, year, name, number, colours, logos, and chosen options. This verification is particularly important since a custom product is manufactured specifically based on the information provided during the order.
How can I contact Kutvek if I need help placing my order?
If you have any doubts about your vehicle, the compatibility of a graphics kit, customization, or using the website, Kutvek's customer service can assist you before finalizing your order. If possible, prepare your vehicle details—make, model, displacement, and year—so the team can respond to you more quickly.
Quel kit déco correspond exactement à mon véhicule ?
Pour trouver le kit déco compatible avec votre moto, quad, SSV ou autre véhicule, sélectionnez précisément la marque, le modèle, la cylindrée et l’année de votre véhicule sur le site KUTVEK. Les kits déco proposés correspondent alors au véhicule sélectionné. Cette vérification est importante, car la forme des plastiques et des carénages peut évoluer selon les modèles, les cylindrées et les années. En cas de doute, ne choisissez pas un modèle similaire au hasard. Contactez le service client KUTVEK en indiquant la marque, le modèle, la cylindrée et l’année exacte de votre véhicule afin que nous puissions vérifier la compatibilité avant votre commande.

Shipping

Shipping question

How does Kutvek order delivery work?
Without customization, delivery in 24/48h. With customization, 7 to 10 days before the first mockup, one modification per day and once the mockup is approved and production starts, packages are usually shipped the same day. In both cases, you will receive a tracking number as soon as the package is picked up by the carrier. Delivery is available in Canada and internationally via reliable and tracked services.
What are the delivery times for my Kutvek order?
Delivery times depend on the destination country and the shipping method selected. Once your order is manufactured and shipped, you will receive an email with your tracking number. You can also check your package's tracking status at any time directly from your Kutvek customer account.
How can I track my order delivery?
As soon as your package leaves our workshop, a tracking number is sent to you by email. You can also log in to your Kutvek customer account, locate the order in question, and directly access your package tracking information.
Which countries does Kutvek ship to?
Kutvek ships its products to France and internationally. We deliver throughout Europe as well as to many countries around the world, including the United States and Canada. Once your order has been shipped, you can track its progress from your Kutvek customer account.
Can I choose express shipping?
Depending on your destination country, several shipping options may be available, including an express solution. The available options, their costs, and estimated delivery times are displayed when you place your order. After shipment, you can track your delivery from your Kutvek customer account.
What should I do if my package is delayed?
If your package shows visible damage upon delivery, report it to the carrier immediately if possible. Also take photos of the package, its packaging, and the affected products, then promptly contact our customer service with your order number.
What should I do if my package arrives damaged?
If your package shows visible damage upon delivery, report it to the carrier immediately if possible. Also take photos of the package, its packaging, and the affected products, then promptly contact our customer service with your order number.
What happens if I'm not home for the delivery?
Depending on the carrier and the destination country, you may be offered alternative delivery options such as a new presentation, pickup point delivery, or other instructions. Please check the carrier's tracking information. You can track your package directly from your Kutvek customer account.
Do I have to pay customs fees for a Kutvek order?
For deliveries outside the European Union, customs duties, import taxes or administrative fees may apply according to the regulations of the destination country. These potential charges are related to import procedures and may be requested from the recipient upon the package's arrival in their country.
My order is marked as delivered but I haven't received it. What should I do?
First, check the tracking information available in your Kutvek customer account to verify the latest updates provided by the carrier. Also, check if the package was delivered to a family member, neighbor, building manager, pickup location, or left in a secure spot. If you still can't locate it, promptly contact our customer service with your order number so we can initiate a search with the carrier.

Pose, entretien et durée de vie

Questions concernant la pose, l'entretient et la duré de vie

Combien de temps dure un kit déco moto ?
Un kit déco moto de qualité peut conserver son aspect et son adhérence pendant plusieurs saisons lorsque les surfaces ont été correctement préparées, que la pose a été réalisée dans de bonnes conditions et que le kit est entretenu correctement. La durée de vie dépend également de l’utilisation du véhicule : une moto de route, un motocross ou un quad ne sont pas soumis aux mêmes contraintes. Pour maximiser sa durée de vie, consultez notre guide de pose d’un kit déco KUTVEK.
À quelle température faut-il poser un kit déco moto ?
Pour obtenir une bonne adhérence, nous recommandons de poser votre kit déco dans un environnement propre et chauffé, à une température d’au moins 18 °C. À basse température, le vinyle devient plus rigide et la colle adhère moins facilement. Une température adaptée facilite également la pose dans les courbes et sur les formes complexes. Combien de temps faut-il attendre après la pose d’un kit déco ? Après la pose et la chauffe finale du kit déco, il est recommandé d’attendre environ 24 heures avant de rouler ou de laver le véhicule. Ce temps permet à l’adhésif de développer correctement son pouvoir d’adhésion, notamment sur les bords, les courbes et les zones fortement sollicitées.
Peut-on poser un kit déco sur des plastiques neufs ?
Oui. Les plastiques neufs constituent une excellente base pour la pose d’un kit déco, à condition de les nettoyer et de les dégraisser soigneusement avant l’installation. Même lorsqu’un plastique semble parfaitement propre, il peut conserver des résidus de fabrication ou des produits gras susceptibles de réduire l’adhérence. Il est donc indispensable de préparer correctement chaque surface avant la pose.
Peut-on poser un kit déco sur des plastiques anciens ou rayés ?
Oui, si les plastiques restent suffisamment lisses, propres et en bon état. Des rayures superficielles n’empêchent généralement pas la pose, mais des plastiques très abîmés, déformés ou profondément rayés peuvent réduire la qualité du résultat et l’adhérence du kit. Pour obtenir le meilleur rendu possible, la surface doit être stable, propre et correctement dégraissée.
Faut-il enlever l’ancien kit déco avant d’en poser un nouveau ?
Oui. Pour obtenir une adhérence et un rendu optimaux, il est préférable de retirer complètement l’ancien kit déco avant d’installer le nouveau. Les éventuels résidus de colle doivent ensuite être éliminés et les surfaces soigneusement nettoyées et dégraissées. Nous déconseillons de poser directement un nouveau kit déco par-dessus un ancien.
Comment enlever un ancien kit déco moto ?
Commencez par réchauffer légèrement l’adhésif avec un sèche-cheveux ou une source de chaleur adaptée. La chaleur assouplit le vinyle et facilite son retrait. Décollez ensuite progressivement le sticker sans tirer brutalement. Une fois le kit retiré, éliminez les éventuels résidus de colle puis nettoyez et dégraissez soigneusement la surface avant d’installer un nouveau kit.
Pourquoi mon kit déco se décolle-t-il ?
Un décollement peut avoir plusieurs causes : une surface insuffisamment dégraissée, la présence de silicone ou de graisse, une température trop basse pendant la pose, une chauffe finale insuffisante ou une sollicitation du kit trop rapidement après son installation. Les bords, les courbes et les creux sont les zones les plus sensibles. Une bonne préparation des plastiques et le respect des différentes étapes de notre tutoriel de pose KUTVEK réduisent fortement ces risques.
Peut-on laver une moto équipée d’un kit déco au nettoyeur haute pression ?
Un kit déco correctement posé résiste à l’eau et aux lavages, mais il est conseillé de rester prudent avec un nettoyeur haute pression. Évitez de placer la buse trop près du vinyle et surtout de diriger directement un jet puissant contre les bords du kit. Pour préserver durablement la décoration et son adhérence, privilégiez un lavage adapté et utilisez des produits d’entretien pour kit déco.
Les couleurs d’un kit déco résistent-elles au soleil et aux UV ?
Les kits déco KUTVEK sont conçus pour être utilisés en extérieur. L’impression est protégée par une lamination qui contribue à protéger le graphisme contre les UV, les frottements et les conditions rencontrées lors de l’utilisation du véhicule. Comme pour tout produit exposé durablement au soleil et aux intempéries, l’entretien et les conditions d’utilisation peuvent influencer son vieillissement.

Choisir son kit déco

Comment bien choisir sont kit déco

Quelle différence entre un kit déco moto et un covering moto ?
Un kit déco est constitué de stickers prédécoupés spécifiquement pour un modèle de véhicule. Il habille certaines parties des carénages ou des plastiques tout en laissant volontairement certaines zones visibles. Un covering utilise généralement un film destiné à recouvrir de très grandes surfaces, voire la quasi-totalité d’un élément de carrosserie. Le kit déco est donc particulièrement adapté lorsque l’on souhaite personnaliser rapidement une moto, un motocross, un quad ou un SSV avec un graphisme conçu spécifiquement pour le véhicule. Découvrez nos kits déco KUTVEK.
Pourquoi choisir un kit déco épais pour un motocross ou un enduro ?
En motocross et en enduro, les plastiques sont soumis à de nombreuses contraintes : frottements des bottes et des genoux, boue, projections, lavages et chocs légers. Les kits déco KUTVEK présentent une épaisseur totale d’environ 400 microns, dont une lamination de protection de 300 microns. Cette conception apporte de la résistance au graphisme et contribue également à protéger les plastiques contre certains frottements liés à l’utilisation. Découvrez notre gamme de kits déco motocross KUTVEK.
Un kit déco est-il compatible avec des plastiques adaptables ?
Cela dépend du kit plastique utilisé. Les kits déco KUTVEK sont découpés à partir de gabarits correspondant précisément aux formes prévues pour chaque véhicule. Certains kits plastiques adaptables reprennent exactement les formes d’origine, tandis que d’autres peuvent présenter de petites différences. En cas de doute, vérifiez la marque et la référence de vos plastiques et contactez KUTVEK avant de commander.
Combien coûte un kit déco moto personnalisé ?
Le prix d’un kit déco personnalisé dépend du véhicule, de la surface à couvrir, du niveau de personnalisation et des options ou finitions sélectionnées. Pour connaître le tarif correspondant précisément à votre moto, quad, SSV ou autre véhicule, utilisez notre module Kit déco 100 % personnalisé KUTVEK.
Quel type de fichier faut-il envoyer pour ajouter un logo sur un kit déco personnalisé ?
Pour obtenir la meilleure qualité d’impression possible, privilégiez un fichier de logo de bonne qualité. Un fichier vectoriel est idéal car il peut être agrandi sans perdre en netteté. Si vous ne disposez que d’une image, envoyez la version ayant la meilleure résolution possible. Lorsque le fichier transmis n’est pas suffisamment exploitable pour obtenir un bon résultat, l’équipe KUTVEK pourra vous contacter.
Peut-on réutiliser un kit déco après l’avoir retiré ?
Non. Un kit déco adhésif n’est pas conçu pour être retiré puis posé à nouveau. Après son retrait, l’adhésif et le vinyle ont déjà subi les contraintes de la première pose et de l’utilisation. Pour obtenir une bonne adhérence et un résultat propre, il est préférable d’installer un kit neuf.