FAQ
Find answers to frequently asked questions
Our FAQ is currently available in French only. If you can't find your answer, please contact us.
Customer Service
Questions about customer service
I approved a mockup too quickly, can I modify it?
Once the mockup is approved, we proceed directly to printing. It is therefore important to carefully check all details before approving.
The package arrived damaged or bent, what should I do?
Gently heat the sticker with a hairdryer to restore its shape. If the damage persists, contact our customer service through your customer account under the Customer Service tab. Please include photos.
Some parts are missing from my graphic kit. What should I do?
Send us photos through your customer account under the Customer Service tab by selecting your order number.
Product Information
Questions about our products
Does your product cover the entire bodywork?
No, it's a graphic kit, consisting of stickers to apply yourself, not a full covering. Slight gaps at the edges are normal.
Do you offer installation tools?
Yes, they are available as options on our website in the Accessories section. We have a felt squeegee to facilitate installation and especially the essential K7 product to degrease the bodywork.
Do you have the template for my vehicle?
All available templates are listed in the model lists on the product pages. We may not yet have an online product for this model, but we might have the template. You can choose a design for another vehicle and select yours in the options, or use our 100% custom module.
Do you install the graphic kits?
The kit can be easily installed by following the installation instructions on the back of the packaging or in our dedicated tutorial videos. However, installation is also possible (for a fee of 100 €) only for motocross if purchasing a plastic kit at the same time. Select the option when placing your order. For other vehicles, you must bring them to our location.
Can I get a mockup before paying?
We require payment before starting the graphic work, as each order requires creation time. You will receive a mockup that you can modify until it perfectly suits you.
What if I don't like any of the designs?
You can have your own design created using our 100% custom module. Our designers will assist you in creating something that perfectly matches your vision.
Is it possible to create a graphic kit based on inspiration or another model?
Yes, we can create a design inspired by another. The final design will be unique to you. For this, use the 100% custom module and attach your ideas or inspiration photos.
What is a Kutvek graphic kit made of?
A Kutvek graphic kit is made of printed adhesive vinyl combined with a protective lamination. The total thickness is about 400 microns, including 300 microns of lamination, to create a thick and durable product suitable for the demands of motocross, enduro, quads, and SSVs.
How thick is a Kutvek graphic kit?
A Kutvek graphic kit is about 400 microns thick in total, including a 300-micron protective lamination. This thickness helps protect the print and provides good resistance to friction and the conditions encountered in off-road use.
What adhesive is used on Kutvek graphic kits?
Kutvek graphic kits use a specific "easy-apply" adhesive, developed with specialized industrial partners. It incorporates micro-channels that allow air to escape during installation, making it easier to apply the graphic kit and significantly reducing the formation of air bubbles.
Once the kit is fully installed, carefully heating the entire kit activates and optimizes the adhesive's bonding. It then develops strong adhesion, suitable for the demands of motorcycle, quad, and other off-road vehicle plastics.
Why is the adhesive on a motorcycle graphic kit important?
The quality of the adhesive is essential to ensure the graphic kit stays in place on motorcycle or quad plastics. The surfaces, shapes, vibrations, temperature variations, and usage conditions impose specific demands. This is why Kutvek uses an adhesive specifically developed for its products.
How to avoid air bubbles when installing a graphic kit?
Kutvek graphic kits are designed with an air-channel adhesive technology. During application, these micro-channels allow trapped air under the adhesive to escape more easily, significantly reducing the risk of bubbles and making repositioning easier during installation.
After correctly positioning and smoothing the entire graphic kit, it's important to carefully heat the entire surface, especially the edges and high-stress areas. This step allows the Kutvek adhesive to develop its strong bonding power and helps ensure the kit's long-term durability.
Why should you heat a Kutvek graphic kit after installation?
The final heating is an important step in installing a Kutvek graphic kit. After positioning and smoothing all elements, carefully heating the kit allows the specialized Kutvek adhesive to develop its full bonding strength.
It's particularly important to focus on the edges, curves, recesses, and high-stress areas. Properly finishing the installation with this heating step helps achieve strong and long-lasting adhesion.
Are Kutvek graphic kits suitable for motocross and enduro?
Yes. Kutvek graphic kits are designed to meet the demands of motocross and enduro, where plastics and stickers are particularly stressed. Their 400-micron thickness, 300-micron lamination, and specialized adhesive contribute to their durability in these conditions.
Do Kutvek graphic kits resist water, mud, and washing?
Yes. Kutvek graphic kits are designed for use in demanding conditions, including exposure to water, mud, and regular vehicle washing. Proper installation and following maintenance recommendations remain essential for long-lasting appearance and adhesion.
What finishes are available for a Kutvek graphic kit?
Kutvek offers different finishes and effects to customize the appearance of a graphic kit, including classic finishes as well as special effects like matte, holographic, or fluorescent, depending on the products and options available.
Can I order a fluorescent or holographic graphic kit?
Yes. Kutvek offers special films and effects on certain products, including fluorescent or holographic elements. These options allow for a graphic kit with a visual effect different from traditional printing. Available options are indicated when configuring the product.
Are Kutvek graphic kits made in France?
Yes. Kutvek graphic kits are designed and manufactured in Kutvek workshops in France. Graphic creation, printing, lamination, and cutting are all part of the Kutvek production process.
Does a Kutvek graphic kit protect motorcycle plastics?
Yes, the thickness of a Kutvek graphic kit provides additional protection to plastic surfaces against certain friction and marks from use. However, the graphic kit remains primarily a decoration and personalization product and does not replace mechanical protection against impacts.
What's the difference between a standard Kutvek graphic kit and a custom one?
A standard Kutvek graphic kit uses a design from the catalog, while a custom graphic kit allows modifications to various elements based on available options: colors, rider name, race number, logos, and other graphic elements.
Is a Kutvek graphic kit delivered pre-cut and ready to install?
Yes. The various elements of a Kutvek graphic kit are printed, laminated, and then cut according to the selected vehicle's template. The kit is delivered ready to be applied to the corresponding plastics. Proper surface preparation and degreasing are essential before installation.
Website Usage
Questions about how the website works
How does the 100% custom module work?
You fill out the form with all your ideas, attach images if you have any, then a designer will send you a first mockup within 7 to 10 business days. You can request modifications until you're satisfied.
Can I customize a bike graphic kit directly online on Kutvek?
Yes. Kutvek allows online customization of many graphic kits for bikes, motocross, enduro, quads, SSVs, and other vehicles. Depending on the selected product, you can choose different customization options directly during your order.
Can I add my name, number, and logos to a Kutvek graphic kit?
Yes. On customizable Kutvek graphic kits, you can add your name, race number, and various logos based on the available options. This information is sent to the Kutvek team to create your custom graphic kit.
How do I send my logos to customize my graphic kit?
When logo addition is available, you can submit the necessary files during the customization of your graphic kit on the Kutvek site. For the best possible print quality, use high-quality and sufficiently defined logos. If a file isn't usable, the Kutvek team may contact you.
Do I need to create a customer account to order on Kutvek?
Creating a Kutvek customer account centralizes information related to your purchases. From your customer account, you can view your orders, check their status, and track your packages after shipment. We recommend logging into your account before placing an order.
How do I track my order and package on Kutvek?
You can track your order directly from your Kutvek customer account. Once your package is shipped, shipping and tracking information is accessible from your account. An email with tracking details may also be sent upon shipment.
How do I find a previous Kutvek order?
Your previous orders are available in the history of your Kutvek customer account. This makes it easier to find information about a graphic kit or product you've already ordered.
What should I do if I made a mistake in my bike model or customization?
If you notice an error after validating your Kutvek order, contact customer service as soon as possible with your order number. If production of the custom product hasn't started yet, the team will check if a modification is still possible. For a made-to-order product, it's important to contact us immediately.
What should I do if I can't find my bike model on Kutvek?
If your vehicle doesn't appear on the Kutvek site, don't randomly choose a similar model. Contact customer service with the exact brand, model, displacement, and year of your vehicle. The Kutvek team can check if the corresponding template is available or if a solution can be offered.
Why is the exact year of my bike important when ordering a graphic kit?
Your bike's year is important because plastics and fairings may change from one model year to another, even if the model name stays the same. Since Kutvek graphic kits are designed from templates matching the vehicle's shapes, selecting the correct year ensures a perfectly fitting kit.
How do I reset my Kutvek account password?
If you forgot your Kutvek password, use the 'Forgot password' function on the login page. Enter the email address associated with your account and follow the instructions received by email. Check your spam folder if you don't receive the message.
Can I use the Kutvek site from my phone or tablet?
Yes. The Kutvek site is accessible from a smartphone, tablet, or computer. You can search for your vehicle, browse products, customize your graphic kit, place orders, and access your customer account from devices compatible with the site.
How can I be sure I configured my graphic kit correctly before ordering?
Before validating a custom Kutvek graphic kit, carefully check the selected vehicle and all customization details: model, year, name, number, colors, logos, and chosen options. This verification is especially important since a custom product is manufactured specifically based on the information provided during the order.
How do I contact Kutvek if I need help placing my order?
If you have doubts about your vehicle, a graphic kit's compatibility, customization, or site usage, Kutvek customer service can assist you before order validation. If possible, prepare your vehicle's details—brand, model, displacement, and year—so the team can respond more quickly.
Quel kit déco correspond exactement à mon véhicule ?
Pour trouver le kit déco compatible avec votre moto, quad, SSV ou autre véhicule, sélectionnez précisément la marque, le modèle, la cylindrée et l’année de votre véhicule sur le site KUTVEK.
Les kits déco proposés correspondent alors au véhicule sélectionné. Cette vérification est importante, car la forme des plastiques et des carénages peut évoluer selon les modèles, les cylindrées et les années.
En cas de doute, ne choisissez pas un modèle similaire au hasard. Contactez le service client KUTVEK en indiquant la marque, le modèle, la cylindrée et l’année exacte de votre véhicule afin que nous puissions vérifier la compatibilité avant votre commande.
Shipping
Questions about shipping
How does Kutvek order delivery work?
Without customization, delivery in 24/48 hours. With customization, 7 to 10 days before the first mockup, one modification per day, and once the mockup is validated and production starts, packages are usually shipped the same day. In both cases, you will receive a tracking number as soon as the package is handled by the carrier. Delivery is available in France and internationally via reliable and tracked services.
What are the delivery times for my Kutvek order?
Delivery times depend on the destination country and the selected shipping method. Once your order is manufactured and shipped, you will receive an email with your tracking number. You can also check the status of your package at any time directly from your Kutvek customer account.
How can I track my order delivery?
As soon as your package leaves our workshops, a tracking number is sent to you by email. You can also log in to your Kutvek customer account, find the relevant order, and directly access your package tracking information.
Which countries does Kutvek deliver to?
Kutvek ships its products to France and internationally. We deliver throughout Europe and to many countries worldwide, including the United States and Canada. Once your order is shipped, its progress can be tracked from your Kutvek customer account.
Can I choose express delivery?
Depending on your destination country, several shipping methods may be available, including an express option. The available options, their prices, and estimated delivery times are displayed when you place your order. After shipment, you can track your delivery from your Kutvek customer account.
What should I do if my package is delayed?
If your package shows visible damage upon delivery, report it to the carrier immediately if possible. Also take photos of the package, its packaging, and the affected products, then quickly contact our customer service with your order number.
What should I do if my package arrives damaged?
If your package shows visible damage upon delivery, report it to the carrier immediately if possible. Also take photos of the package, its packaging, and the affected products, then quickly contact our customer service with your order number.
What happens if I'm not home during delivery?
Depending on the carrier and destination country, a redelivery, pickup point delivery, or other instructions may be offered. Check the carrier's tracking information. You can track your package from your Kutvek customer account.
Do I have to pay customs fees for a Kutvek order?
For deliveries outside the European Union, customs duties, import taxes, or administrative fees may apply depending on the destination country's regulations. These potential fees are related to import procedures and may be requested from the recipient upon the package's arrival in their country.
My order is marked as delivered but I haven't received it. What should I do?
Start by checking the tracking available in your Kutvek customer account to verify the latest information provided by the carrier. Also check if the package was delivered to a family member, neighbor, concierge, pickup point, or left in a secure location. If you can't find it, quickly contact our customer service with your order number so we can initiate a search with the carrier.
Pose, entretien et durée de vie
Questions concernant la pose, l'entretient et la duré de vie
Combien de temps dure un kit déco moto ?
Un kit déco moto de qualité peut conserver son aspect et son adhérence pendant plusieurs saisons lorsque les surfaces ont été correctement préparées, que la pose a été réalisée dans de bonnes conditions et que le kit est entretenu correctement. La durée de vie dépend également de l’utilisation du véhicule : une moto de route, un motocross ou un quad ne sont pas soumis aux mêmes contraintes.
Pour maximiser sa durée de vie, consultez notre guide de pose d’un kit déco KUTVEK.
À quelle température faut-il poser un kit déco moto ?
Pour obtenir une bonne adhérence, nous recommandons de poser votre kit déco dans un environnement propre et chauffé, à une température d’au moins 18 °C.
À basse température, le vinyle devient plus rigide et la colle adhère moins facilement. Une température adaptée facilite également la pose dans les courbes et sur les formes complexes.
Combien de temps faut-il attendre après la pose d’un kit déco ?
Après la pose et la chauffe finale du kit déco, il est recommandé d’attendre environ 24 heures avant de rouler ou de laver le véhicule.
Ce temps permet à l’adhésif de développer correctement son pouvoir d’adhésion, notamment sur les bords, les courbes et les zones fortement sollicitées.
Peut-on poser un kit déco sur des plastiques neufs ?
Oui. Les plastiques neufs constituent une excellente base pour la pose d’un kit déco, à condition de les nettoyer et de les dégraisser soigneusement avant l’installation.
Même lorsqu’un plastique semble parfaitement propre, il peut conserver des résidus de fabrication ou des produits gras susceptibles de réduire l’adhérence. Il est donc indispensable de préparer correctement chaque surface avant la pose.
Peut-on poser un kit déco sur des plastiques anciens ou rayés ?
Oui, si les plastiques restent suffisamment lisses, propres et en bon état.
Des rayures superficielles n’empêchent généralement pas la pose, mais des plastiques très abîmés, déformés ou profondément rayés peuvent réduire la qualité du résultat et l’adhérence du kit.
Pour obtenir le meilleur rendu possible, la surface doit être stable, propre et correctement dégraissée.
Faut-il enlever l’ancien kit déco avant d’en poser un nouveau ?
Oui. Pour obtenir une adhérence et un rendu optimaux, il est préférable de retirer complètement l’ancien kit déco avant d’installer le nouveau.
Les éventuels résidus de colle doivent ensuite être éliminés et les surfaces soigneusement nettoyées et dégraissées.
Nous déconseillons de poser directement un nouveau kit déco par-dessus un ancien.
Comment enlever un ancien kit déco moto ?
Commencez par réchauffer légèrement l’adhésif avec un sèche-cheveux ou une source de chaleur adaptée. La chaleur assouplit le vinyle et facilite son retrait.
Décollez ensuite progressivement le sticker sans tirer brutalement. Une fois le kit retiré, éliminez les éventuels résidus de colle puis nettoyez et dégraissez soigneusement la surface avant d’installer un nouveau kit.
Pourquoi mon kit déco se décolle-t-il ?
Un décollement peut avoir plusieurs causes : une surface insuffisamment dégraissée, la présence de silicone ou de graisse, une température trop basse pendant la pose, une chauffe finale insuffisante ou une sollicitation du kit trop rapidement après son installation.
Les bords, les courbes et les creux sont les zones les plus sensibles.
Une bonne préparation des plastiques et le respect des différentes étapes de notre tutoriel de pose KUTVEK réduisent fortement ces risques.
Peut-on laver une moto équipée d’un kit déco au nettoyeur haute pression ?
Un kit déco correctement posé résiste à l’eau et aux lavages, mais il est conseillé de rester prudent avec un nettoyeur haute pression.
Évitez de placer la buse trop près du vinyle et surtout de diriger directement un jet puissant contre les bords du kit. Pour préserver durablement la décoration et son adhérence, privilégiez un lavage adapté et utilisez des produits d’entretien pour kit déco.
Les couleurs d’un kit déco résistent-elles au soleil et aux UV ?
Les kits déco KUTVEK sont conçus pour être utilisés en extérieur. L’impression est protégée par une lamination qui contribue à protéger le graphisme contre les UV, les frottements et les conditions rencontrées lors de l’utilisation du véhicule.
Comme pour tout produit exposé durablement au soleil et aux intempéries, l’entretien et les conditions d’utilisation peuvent influencer son vieillissement.
Choisir son kit déco
Comment bien choisir sont kit déco
Quelle différence entre un kit déco moto et un covering moto ?
Un kit déco est constitué de stickers prédécoupés spécifiquement pour un modèle de véhicule. Il habille certaines parties des carénages ou des plastiques tout en laissant volontairement certaines zones visibles.
Un covering utilise généralement un film destiné à recouvrir de très grandes surfaces, voire la quasi-totalité d’un élément de carrosserie.
Le kit déco est donc particulièrement adapté lorsque l’on souhaite personnaliser rapidement une moto, un motocross, un quad ou un SSV avec un graphisme conçu spécifiquement pour le véhicule.
Découvrez nos kits déco KUTVEK.
Pourquoi choisir un kit déco épais pour un motocross ou un enduro ?
En motocross et en enduro, les plastiques sont soumis à de nombreuses contraintes : frottements des bottes et des genoux, boue, projections, lavages et chocs légers.
Les kits déco KUTVEK présentent une épaisseur totale d’environ 400 microns, dont une lamination de protection de 300 microns. Cette conception apporte de la résistance au graphisme et contribue également à protéger les plastiques contre certains frottements liés à l’utilisation.
Découvrez notre gamme de kits déco motocross KUTVEK.
Un kit déco est-il compatible avec des plastiques adaptables ?
Cela dépend du kit plastique utilisé.
Les kits déco KUTVEK sont découpés à partir de gabarits correspondant précisément aux formes prévues pour chaque véhicule. Certains kits plastiques adaptables reprennent exactement les formes d’origine, tandis que d’autres peuvent présenter de petites différences.
En cas de doute, vérifiez la marque et la référence de vos plastiques et contactez KUTVEK avant de commander.
Combien coûte un kit déco moto personnalisé ?
Le prix d’un kit déco personnalisé dépend du véhicule, de la surface à couvrir, du niveau de personnalisation et des options ou finitions sélectionnées.
Pour connaître le tarif correspondant précisément à votre moto, quad, SSV ou autre véhicule, utilisez notre module Kit déco 100 % personnalisé KUTVEK.
Quel type de fichier faut-il envoyer pour ajouter un logo sur un kit déco personnalisé ?
Pour obtenir la meilleure qualité d’impression possible, privilégiez un fichier de logo de bonne qualité. Un fichier vectoriel est idéal car il peut être agrandi sans perdre en netteté.
Si vous ne disposez que d’une image, envoyez la version ayant la meilleure résolution possible. Lorsque le fichier transmis n’est pas suffisamment exploitable pour obtenir un bon résultat, l’équipe KUTVEK pourra vous contacter.
Peut-on réutiliser un kit déco après l’avoir retiré ?
Non. Un kit déco adhésif n’est pas conçu pour être retiré puis posé à nouveau.
Après son retrait, l’adhésif et le vinyle ont déjà subi les contraintes de la première pose et de l’utilisation. Pour obtenir une bonne adhérence et un résultat propre, il est préférable d’installer un kit neuf.

